FAQ

1. Do you ship internationally?
No, we currently ship only within the United States.

2. Is shipping free?
Yes, all orders include free standard shipping.

3. How long does delivery take?
2–4 business days after order processing.

4. How can I track my order?
You’ll receive a tracking number by email once your package ships.

5. What is your return policy?
We accept returns within 30 days if the product is unused and in original condition.

6. Do you offer exchanges?
We don’t offer direct exchanges. Please return the item for a refund and place a new order.

7. What if I receive a damaged product?
Report it within 7 days with photos, and we’ll arrange a replacement or refund.

8. Which payment methods do you accept?
We accept major credit cards and secure online payments.

9. Can I cancel my order?
Yes, cancellations are possible before shipment. Contact us immediately.

10. How can I reach customer support?
Email us at contact@josephschmidt.shop or call (440)-353-9358.